Shipping policy

Shipping & Fulfillment

We aim to make the shipping process as transparent and reliable as the pieces we curate. Below are the details regarding our global logistics and delivery timelines.

Processing & Tracking

  • Preparation: Each order is individually checked and prepared for shipment within 48 hours.

  • Tracking: You will receive a tracking number via email the moment your package is dispatched.

  • Seasonal Volume: We partner with local couriers for final delivery. During peak holiday seasons, shipping windows may shift slightly due to carrier volume. We appreciate your patience during these times.

Estimated Shipping Times

Destination Estimated Shipping
USA, Australia, United Kingdom 6–14 Business Days
Europe (Italy, Spain, France, Poland, Austria, Netherlands, Belgium, Sweden, Germany) 6–14 Business Days
UAE, Qatar, Saudi Arabia

6–14 Business Days

 

All orders ship DDP (Delivery Duties Paid). We manage all customs and duties, ensuring no additional fees are required upon arrival.

Our Global Fulfillment

While our creative direction is based in Italy, Berriscent serves a worldwide audience. To provide efficient global access, we fulfill our collections through specialized partners in China—one of the world's most advanced logistics hubs.

This structure allows us to focus on the quality and mood of our pieces while avoiding the overhead of traditional distribution. We maintain direct oversight of every package through integrated international courier networks. Our priority is reliability over "express" promises, ensuring every order is carefully packed and tracked until it reaches your door.

Free Shipping

  • We offer Free Shipping on all orders over £150.

  • For orders under this amount, a flat shipping fee of £7.00 applies.

Our Promise

If your order does not arrive, we provide a 100% refund—no proof required. Trust is the foundation of the Berriscent community, and we stand by the journey of every shipment.

Shipping Accuracy

To ensure a successful delivery, please verify your shipping address at checkout, including building and apartment numbers.

  • Responsibility: We are not responsible for failed shipments due to incorrect or incomplete address information. Refunds cannot be issued in these cases.

  • Updates: If you notice a mistake, please contact us immediately. Once a package is in transit, we are unable to redirect it.

Assistance

Our team is always happy to assist with any order or product questions.