Refund policy

Returns & Refunds

At Berriscent, we believe in thoughtful design and considered purchases. If a piece doesn't perfectly fit your home’s mood, we aim to make the return process clear, fair, and straightforward.

Our 60-Day Return Policy

We offer an extended return window to ensure you are completely satisfied with your selection. You may request a return within 60 days of receiving your order.

To be eligible for a return:

  • Items must be unused, unwashed, and in their original condition.

  • All original packaging, labels, and accessories must be included.

  • For Bedding Sets: Due to hygiene and safety standards, bedding is treated similarly to intimate apparel. Returns are only accepted if the items are completely untouched and in their original, unopened packaging. Once bedding has been removed from its wrapping or used, it is no longer eligible for return.

How to Initiate a Return

To start a return, please contact our team at: 📧 info@berriscent.com

Once your request is approved, items must be shipped back to us within 14 days of the confirmation.

Non-Returnable Items

For hygiene, safety, and product integrity, we cannot accept returns for:

For hygiene, safety, and product integrity, we cannot accept returns for:

  • Used, washed, or altered items.

  • Items damaged through use, handling, or assembly.

  • Bedding sets that have been opened or removed from original packaging.

  • Items returned without original packaging or tags.

  • Sale or discounted items (unless received damaged or defective).

Damaged, Defective, or Incorrect Items (Arrival)

If your order arrives damaged or incorrect from the shipping process, please contact us within 48 hours of delivery. Please include:

  1. Your order number.

  2. Clear photographs of the item and the packaging.

We will assess the issue immediately and provide a replacement or a full refund.

Refunds

Once we receive and inspect your return, we will notify you of the status.

  • Approval: Approved refunds are issued to your original payment method.

  • Timeline: While most refunds are processed immediately upon approval, please allow 7–14 business days for the credit to appear on your statement.

  • Shipping Fees: Original shipping fees are non-refundable unless the return is due to our error.

Return Shipping

  • Return shipping costs are the responsibility of the customer, except in cases where the item was received faulty or incorrect.

  • We strongly recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Contact Us

For all inquiries regarding your return, please reach out:

 info@berriscent.com